Last Updated: 10 June 2026

Introduction

This Privacy Policy explains how Dr Lorna Robinson (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit this website, make an enquiry, or use our services.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Contact Details

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Dr Lorna Robinson

Email: contact@drlornarobinson.co.uk

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Information provided through contact forms
• Information included in emails or enquiries
• Information provided when booking appointments

We may also automatically collect certain information when you visit the website, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of visits
• Referring website information

This information helps us improve the website and understand how it is used.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Arrange consultations or appointments
• Provide psychotherapy or related services
• Manage our professional relationship with you
• Maintain records where required
• Improve website functionality and user experience
• Comply with legal and regulatory obligations
• Protect our legal rights and interests

Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

• Legitimate interests, such as responding to enquiries and managing our practice
• Contract, where processing is necessary to provide services requested by you
• Consent, where you have given clear permission for a specific purpose
• Legal obligation, where processing is required to comply with legal, regulatory, safeguarding or tax obligations

If you become a therapy client, we may process special category data relating to your health and wellbeing where permitted by law and subject to appropriate safeguards.

Confidentiality

Information shared in a therapeutic context is treated confidentially and professionally.

However, confidentiality may be limited where:

• There is a serious risk of harm to you or another person
• Safeguarding concerns arise
• Disclosure is required by law or court order
• Professional or regulatory requirements necessitate disclosure

Where possible, any necessary disclosure will be discussed with you beforehand.

Cookies

This website may use cookies and similar technologies to improve functionality and analyse website usage.

Cookies may include:

• Essential cookies required for website operation
• Analytics cookies that help us understand website performance
• Preference cookies that remember settings

You can manage or disable cookies through your browser settings.

Analytics and Third-Party Services

We may use trusted third-party service providers to support the operation of this website, including:

• Website hosting providers
• Website analytics providers
• Email service providers
• Appointment booking systems

These providers may process information on our behalf and are required to handle your information securely and lawfully.

Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

• Professional advisers
• IT and website service providers
• Regulatory or legal authorities where required
• Professional supervisors or consultants, subject to confidentiality requirements

Any sharing will be limited to what is necessary and lawful.

Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including responding to enquiries, providing services, and meeting legal, professional, insurance, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and applicable obligations.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request erasure of information in certain circumstances
• Restrict processing
• Object to processing
• Request transfer of your information where applicable
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact:

contact@drlornarobinson.co.uk

Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Website: https://ico.org.uk

Third-Party Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect when published.

Contact Us

For all privacy-related enquiries, please contact:

Dr Lorna Robinson

Email: contact@drlornarobinson.co.uk